Terms of Service & Shipping

Ordering

Catalogue units are sold through Stripe Checkout. Stock is limited to the batch on the page — once a unit is allocated it is not restocked. Commissions are quoted after inquiry and are only confirmed once the deposit is settled.

Payment

Payments are processed by Stripe. Card details are never handled or stored by AINZAUL. Commission work is billed 50% up front and 50% on approval before dispatch.

Made by hand

Pieces are hand-painted, hand-distressed and finished individually. Variation in paint texture, distress placement and hem shape is part of the work rather than a defect. Photographs show the specific unit wherever possible.

Shipping

• Catalogue units dispatch within 3–5 business days of payment
• Commissions dispatch after approval, typically three to five weeks from confirmed deposit
• Tracking is emailed at dispatch
• Import duties and taxes on international orders are the responsibility of the recipient

Returns

Unworn catalogue units may be returned within 14 days of delivery in original condition. Return shipping is paid by the customer unless the piece arrived damaged or incorrect.

Commissions and 1-of-1 pieces are non-refundable once work has begun, because they are built to a single customer's specification. If something arrives damaged, contact the studio within 7 days with photos and it will be repaired or replaced.

Care

Wash cold and inside out, dry flat, and do not iron directly over painted areas. Full guidance ships with each piece and is listed on the product page.

Contact

Email info@ainzaul.com or message @ainzaul. Commission specifics are covered in the Custom Guidelines.